Website: www.tuwerkitchen.ae
Company Name: Tuwar Traditional Kitchen
Location: Dubai, United Arab Emirates
1. Introduction
Welcome to Tuwar Traditional Kitchen. These Terms and Conditions govern your use of our website and services. By accessing or using this website, placing an order, or requesting catering services, you agree to be legally bound by these Terms.
If you do not agree with any part of these Terms, you must not use this website.
2. Company Information
Tuwar Traditional Kitchen is a catering and food service provider operating in Dubai, United Arab Emirates, specializing in corporate catering, Ramadan catering, bulk meal solutions, and event services.
For inquiries:
Email: Admin@tuwerkitchen.ae
Phone: +971 50 296 4555
Address: Al Nahda Road, Dubai, UAE
3. Services
We provide:
Corporate catering services
Government catering services
Ramadan catering
Charity and event catering
Bulk meal preparation and delivery
Customized catering proposals
All services are subject to availability, confirmation, and written agreement.
4. Orders and Booking
4.1 All catering requests must be confirmed in writing via email or official quotation approval.
4.2 Orders are considered confirmed only after:
Written confirmation from Tuwar Traditional Kitchen, and
Receipt of required deposit (if applicable).
4.3 We reserve the right to refuse or cancel any order at our discretion.
5. Pricing and Payment
5.1 All prices are quoted in UAE Dirhams (AED).
5.2 Prices may vary depending on menu selection, quantity, customization, and delivery location.
5.3 Payment terms:
Advance payment may be required.
Corporate clients may be granted credit terms subject to approval.
Late payments may incur administrative charges.
5.4 All payments must be made through approved payment methods as stated in the invoice.
6. Cancellation and Refund Policy
6.1 Cancellation requests must be made in writing.
6.2 Cancellation charges may apply as follows:
More than 48 hours before event: No charge (if no preparation started)
24–48 hours before event: Up to 50% charge
Less than 24 hours before event: 100% charge
6.3 Refunds, if applicable, will be processed within 7–14 working days.
7. Delivery Policy
7.1 Delivery timing is estimated and may vary due to traffic, weather, or unforeseen circumstances.
7.2 Tuwar Traditional Kitchen is not liable for delays caused by factors beyond our reasonable control.
7.3 The client must ensure correct delivery details are provided.
8. Food Safety and Allergies
8.1 We maintain hygiene standards in compliance with UAE food safety regulations.
8.2 Clients must inform us in advance of any food allergies or dietary restrictions.
8.3 We are not liable for allergic reactions if prior notice was not provided.
9. Website Use
9.1 The content of this website is for general information only.
9.2 You agree not to:
Use the website for unlawful purposes
Attempt to hack, disrupt, or misuse the website
Copy or reproduce content without written permission
10. Intellectual Property
All website content, including logos, text, images, and branding, is the property of Tuwar Traditional Kitchen and may not be reproduced without written consent.
11. Limitation of Liability
To the maximum extent permitted under UAE law:
We shall not be liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the total amount paid for the specific service in question.
12. Force Majeure
We shall not be liable for failure to perform obligations due to events beyond our control, including but not limited to natural disasters, government restrictions, pandemics, or supply chain disruptions.
13. Privacy
By using our website or services, you consent to the collection and use of information as outlined in our Privacy Policy.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
15. Amendments
Tuwar Traditional Kitchen reserves the right to update or modify these Terms at any time without prior notice. The updated version will be posted on this page with the revised effective date.